Residence Inn Provo North-住客评论

Guest（Other） 2026-01-01
Clean, comfortable, friendly staff, convenient, good breakfast
酒店回复：
Thank you for sharing about your recent experience ! We hope to have you stay again with us in the future!
Guest（家庭旅游） 2025-12-01
The hotel was clean, well maintained and had the friendliest stuff imaginable. They were always helpful and even took time to call us when we inadvertently left a couple of items behind. Wonderful quality and service!
酒店回复：
I am so pleased to here about your positive experience with our staff! Thank you for your feedback , we hope to have you stay with us again!
Guest（其他） 2025-12-01
The stay was excellent, 7 nights over Thanksgiving weekend. The beds are a little hard and the sheets a bit rough, but for the price acceptable. Be aware that the beds are Full size, not queens.
酒店回复：
Thank you for your feedback! it truly helps us know what we as a staff are doing right and what more we can do for our guest. I will be passing this message along to my staff and we will definitely recheck the sizing of our beds. thank you for staying with us and we hope to have you back again!
Guest（Other） 2025-11-01
The staff was amazing. They were so nice and always checked if we needed anything
酒店回复：
Thank you for sharing about your experience! I am so happy to hear that our staff were able to accommodate your every need. We hope to have you stay with us again!
Guest（其他） 2025-11-01
Clean, comfortable room with a lot of space. The breakfast has great variety and is well prepared. The staff is always helpful.
酒店回复：
Thank you for staying with us and for sharing about your experience! we hope to have you stay with us again!
Guest（Family） 2025-10-01
Good hotel, very clean and nice. Your typical Residence Inn. No complaints about the quality. One small complaint about the value - We paid over $350 for one night and thought it was really pricey for what we got. We did book it for a night when there was both a youth soccer tournament and a BYU football game in town, so that’s probably why prices were so high… We’d stay again if prices were better. There was also some kind of mixup with our room - sounded like maybe they’d over booked the hotel? The lady who checked us in seemed really worried about it and had to call a manager. But after a long phone call she seemed to get things resolved because we did end up with the room we booked.
酒店回复：
Thank you so much for your valuable feedback — it truly means a lot to us. I sincerely apologize for the mix-up with your room during check-in, but I’m glad to hear we were able to resolve it quickly.Regarding the pricing, I will certainly pass your comments along to our leadership team to see how we might better accommodate our guests in the future.We genuinely appreciate you choosing to stay with us, and we hope to welcome you back again soon!
Guest（其他） 2025-09-01
Won’t stay again Usually love Marriott. This one was old and needs a renovation! It smells bad and is looking rough! Also, the rooms weren’t ready
酒店回复：
Thank you for providing your valuable feedback. We sincerely apologize for the inconveniences you encountered during your stay, including the room availability and the overall condition of the property.Please be assured that we highly value your loyalty to Marriott and are fully committed to enhancing our guests’ experience. We are pleased to inform you that comprehensive renovations are planned to modernize and improve the hotel’s facilities.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you expect and deserve.
Guest（其他） 2025-08-01
Certainly not the best experience! Our first night in the room, my husband thought the fir alarm had gone off and got up to check--it turned out to be the air-conditioning unit--needless to say, very little sleep that night. the next day I went to wash up a couple of dishes--the sink was blocked and the sink disposal unit was not working. Breakfast on our second day--so many of the stations were empty--there was a constant line of people asking for food. The room was large and comfortable and the bed was comfortable. I did gently report all this to the front desk--she said she would contact the manager to get us some kind of a rebate, and would call me to tell me. Didn't expect that to happen---and two hours later, it hasn't. Not the best experience and certainly not what I expected from a Marriot hotel. Sheena Joyce
Guest（其他） 2025-07-01
Found 3 different bugs in our room. The desk was not cleaned. Breakfast was limited and they had trouble keeping it stocked and clean. It was fine to sleep overnight but I would not sleep there again or pay the cost of this hotel again.
酒店回复：
Dear Valued Guest,Thank you for your honest feedback and rating. We are so sad to hear that we fell short of your expectations with us. Your commentary does not reflect the standards that we hold as a brand. I have shared your feedback with our leadership team to ensure this remains an isolated incident. We hope that you will give us an opportunity to serve you again in the future.
Guest（家庭旅游） 2025-07-01
The price was very good. The rooms were well appointed - we loved having a full-sized refrigerator (with freezer, of course) and sink. Having lots of desk space was wonderful - we could put all our luggage there and pull from it when we needed stuff. Breakfast was very good. The scrambled eggs were made just the way I like them. They even had BYU Creamery ice cream by the pint for sale at the front desk mini-store. The Residence Inn is half a block from the Provo river walk. We enjoyed gazing to the "waterfall" and getting exercise walking along the path. Be aware that breakfast is very popular, so one may wait a few minutes to get a free table, especially if you have a large group that wants to sit together. The kitchenette in the room had pots, pans, serving spoons, paper towels, etc. Even a pitcher for water in the 'fridge. But there were no utensils. We just popped over to the breakfast area and got some (metal :-) spoons, forks, and knives for our room. Always wear socks in the room (room 139). The rug was very grimy. Walking around in bare feet quickly left black grudge on the soles of my feet. I doubt the rugs have ever been cleaned since they were installed.
酒店回复：
Dear Valued Guest,Thank you for taking the time to leave honest feedback and a rating of your recent stay. We are sad to hear that we fell short of expectations regarding cleanliness for your stay. Your feedback does not reflect the standards that we hold as a brand. We have shared your feedback to our team to provide this as a learning opportunity. We hope that you will give us another opportunity to serve you in the future.

Residence Inn Provo North

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-12-01

Guest（Other） 2025-11-01

Guest（其他） 2025-11-01

Guest（Family） 2025-10-01

Guest（其他） 2025-09-01

Guest（其他） 2025-08-01

Guest（其他） 2025-07-01

Guest（家庭旅游） 2025-07-01

客户评价由实住客人提供的真实点评